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Karen Downing porcelain

Each piece is individually hand thrown and entirely hand crafted by Karen in her Norfolk studio.

The highest quality and consistency are aimed for but the nature of the making process means that there will always be subtle variations in size, shape and glaze finish. 

Please take this into consideration when making your purchase.

Porcelain is a robust material and all work is dishwasher safe but hand washing is recommended.


All payments are made through Paypal or Wix Payments- all major credit cards are accepted.

You should receive a confirmation email once your order is completed and an additional email when the order is dispatched.


Due to the current postal strikes, delivery times cannot be guaranteed.

I will endeavour to pack and ship orders within two days of receipt but I work on my own and everything- and I mean everything- from cleaning the floor to packing the pots- is done by me. There may be times when the workload means that it takes a little bit longer. I hope you will bear with me.

  • Orders are packed using recycled and recyclable packaging material

  • UK parcels are sent via Royal Mail Tracked 48 (signed and tracked)

  • Should your parcel not arrive in a timely fashion, plsase contact me immediately

  • Shipping is charged according to weight and volume- starting delivery price is £5.50. Currently only UK posting is available from the website (as I haven't had time to upload all the variations of international shipping. I am happy to post pots internationally  but you will need to contact me directly.

  • For International delivery rates, please contact

  • Any customs or import duties/taxes are the buyer's responsibility

  • Karen Downing porcelain is not responsible for any delays due to customs,

       weather, etc.

  • Please ensure your contact and delivery information is complete and correct to

       guarantee delivery to the correct address


Karen Downing porcelain is a small business and asks that you order thoughtfully in order to to avoid returns. Hopefully you will be delighted with your purchase but, should you have reason to return it, please

  • Contact Karen within 7 days of receiving the delivery and return within 14 days

  • Please pack  the item safely in its original packaging

  • Please use a signed and tracked service and be sure to get proof of postage

  • Items must be returned unused and in their original condition in order to be refunded

  • If goods are damaged in transit, please send a photograph of item and packaging 

  • Return postage cannot be refunded unless the item was delivered in a faulty condition

  • International deliveries cannot be refunded so please order thoughtfully

  • Please allow 28 days from receipt of return for the refund to be paid

  • Returns should be posted to:

       Mill House  

       The Street  



       PE33 9BP


Your privacy is valued and any personal information received is confidential and will not be shared with any third parties.

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you don’t want us to process your data anymore, please contact us at or send us mail to:

Mill House,  The Street, Gooderstone, Norfolk PE33 9BP, UK

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