Karen Downing porcelain

Each piece is individually hand thrown and entirely hand crafted by Karen in her Norfolk studio.

The highest quality and consistency are aimed for but the nature of the making process means that there will always be subtle variations in size, shape and glaze finish. 

Please take this into consideration when making your purchase.

All work is dishwasher safe but hand washing is recommended.

PAYMENT

All payments are made through Paypal or Wix Payments- all major credit cards are accepted.

You should receive a confirmation email once your order is completed and an additional email when the order is dispatched.

DELIVERY

Due to the current situation, delivery times cannot be guaranteed

  • Orders are packed using recycled and recyclable packaging material

  • UK parcels are sent via Royal Mail Tracked 48 (signed and tracked)

  • Shipping is charged according to weight and volume- starting delivery price is £5.10

  • For International delivery rates, please contact karen@karendowning.co

  • Any customs or import duties/taxes are the buyer's responsibility

  • Karen Downing porcelain is not responsible for any delays due to customs,

       weather, etc.

  • Please ensure your contact and delivery information is complete and correct to

       guarantee delivery to the correct address

RETURNS

Karen Downing porcelain is a small business and asks that you order thoughtfully in order to to avoid returns. Hopefully you will be delighted with your purchase but, should you have reason to return it, please

  • Contact Karen within 7 days of receiving the delivery and return within 14 days

  • Please pack  the item safely in its original packaging

  • Please use a signed and tracked service and be sure to get proof of postage

  • Items must be returned in their original condition in order to be refunded

  • If goods are damaged in transit, please send a photograph of item and packaging 

  • Return postage cannot be refunded unless the item was delivered in a faulty condition

  • International deliveries cannot be refunded so please order thoughtfully

  • Please allow 28 days from receipt of return for the refund to be paid

  • Returns should be posted to:

       Mill House  

       The Street  

       Gooderstone  

       Norfolk  

       PE33 9BP

© Karen Downing  2020