Karen Downing porcelain
Each piece is individually hand thrown and entirely hand crafted by Karen in her Norfolk studio.
The highest quality and consistency are aimed for but the nature of the making process means that there will always be subtle variations in size, shape and glaze finish.
Please take this into consideration when making your purchase.
Porcelain is a robust material and all work is dishwasher safe but hand washing is recommended.
All payments are made through Paypal or Wix Payments- all major credit cards are accepted.
You should receive a confirmation email once your order is completed and an additional email when the order is dispatched.
Due to the current postal strikes, delivery times cannot be guaranteed.
I will endeavour to pack and ship orders within two days of receipt but I work on my own and everything- and I mean everything- from cleaning the floor to packing the pots- is done by me. There may be times when the workload means that it takes a little bit longer. I hope you will bear with me.
Orders are packed using recycled and recyclable packaging material
UK parcels are sent via Royal Mail Tracked 48 (signed and tracked)
Should your parcel not arrive in a timely fashion, plsase contact me immediately
Shipping is charged according to weight and volume- starting delivery price is £5.50. Currently only UK posting is available from the website (as I haven't had time to upload all the variations of international shipping. I am happy to post pots internationally but you will need to contact me directly.
For International delivery rates, please contact firstname.lastname@example.org
Any customs or import duties/taxes are the buyer's responsibility
Karen Downing porcelain is not responsible for any delays due to customs,
Please ensure your contact and delivery information is complete and correct to
guarantee delivery to the correct address
Karen Downing porcelain is a small business and asks that you order thoughtfully in order to to avoid returns. Hopefully you will be delighted with your purchase but, should you have reason to return it, please
Contact Karen within 7 days of receiving the delivery and return within 14 days
Please pack the item safely in its original packaging
Please use a signed and tracked service and be sure to get proof of postage
Items must be returned unused and in their original condition in order to be refunded
If goods are damaged in transit, please send a photograph of item and packaging
Return postage cannot be refunded unless the item was delivered in a faulty condition
International deliveries cannot be refunded so please order thoughtfully
Please allow 28 days from receipt of return for the refund to be paid
Returns should be posted to:
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